Frequently Asked Questions

The Polar 300 and Polar 1500 incorporate seven wavelengths:

• 440 nm (Blue light)
• 630 nm (Red light)
• 660 nm (Deep Red light)
• 810 nm (Near-Infrared)
• 830 nm (Near-Infrared)
• 850 nm (Near-Infrared)
• 1050 nm (Near-Infrared)

This combination spans blue, visible red and near-infrared wavelengths. Using multiple wavelengths allows Polar panels to deliver a broader spectrum of light from a single device rather than relying on only one or two wavelengths.

Yes. The Polar AL300, AL1000 and AL1500 are specified as flicker-free.

This means the light output is designed to remain stable rather than rapidly pulsing on and off in a way that can occur with some LED products.

Polar panels carry the Australian Regulatory Compliance Mark (RCM) and are covered by electrical safety certification issued by Global-Mark, an Australian recognised certification body.

The certification has been assessed against applicable Australian and New Zealand electrical safety standards, including AS/NZS 60598.1:2017 + A1 and AS 60598.2.4:2019. The applicable Global-Mark electrical safety certificate is valid from 21 April 2024 to 21 April 2029.

Yes. The Polar AL300, AL1000 and AL1500 are specified at 0 µT EMF measured at 3 inches (approximately 7.6 cm).

EMF levels can vary depending on where and how they are measured, so Polar publishes the measurement distance alongside the result rather than simply describing the panels as "low EMF".

Polar AL300, AL1000 and AL1500 panels have a stated irradiance of 190 mW/cm² measured at 6 inches (approximately 15 cm).

Irradiance is a measure of the intensity of light reaching the body. When comparing red light therapy panels, it is important to consider the measurement distance as well as the irradiance figure, because light intensity decreases as you move further away from the panel.

The main difference between Polar panel sizes is therefore not the stated irradiance at 15 cm, but the overall coverage area each panel provides.

Polar panels are available in three sizes:

• AL300 – 91 W
• AL1000 – 273 W
• AL1500 – 455 W

All three models have a stated irradiance of 190 mW/cm² at 6 inches, approximately 15 cm. The principal difference between the models is their size and coverage area. The larger AL1000 and AL1500 allow a greater area of the body to be exposed at once.

POLAR LED devices come with a 3-year warranty. For a full list of our warranty terms and conditions, please contact our support team at [email protected].

Polar products are designed for convenient at-home use when operated in accordance with their supplied instructions.

As with any light-based device, follow the recommended session duration, distance and safety precautions and do not deliberately exceed the manufacturer's operating recommendations.

Speak with a qualified healthcare professional before using a light-based device if you:

• Are pregnant;
• Have a medical condition affected by light exposure;
• Take medication that can cause photosensitivity;
• Use prescription skincare that increases sensitivity to light;
• Have an active eye condition;
• Have concerns about a particular medical condition or treatment.

Polar products should not be used as a substitute for medical advice, diagnosis or treatment.

For safety, children should never operate the device unsupervised.

Polar AL300, AL1000 and AL1500 panels are covered by Australian/New Zealand electrical safety testing to AS60598.2.4:2019 in conjunction with AS/NZS60598.1:2017+A1:2017+A2:2020. Polar panels also carry the Regulatory Compliance Mark (RCM).

More is not necessarily better. We recommend following the usage instructions supplied with your Polar product rather than assuming that longer sessions will produce better results.

The distance between your body and the panel affects the intensity of light reaching the treatment area, so we recommend following the distance guidelines supplied with your device.

Consistency is generally more useful than occasional excessively long sessions, so Polar products are designed to be incorporated conveniently into a regular routine.

Light needs to reach the area you want to expose. Clothing will block or substantially reduce the amount of light reaching covered skin. Only expose the areas you wish to use the device on and follow the instructions provided with your Polar product.

For facial use, clean, dry skin is generally the simplest starting point unless the instructions for a particular skincare product recommend otherwise. If you use prescription or light-sensitive skincare products, seek advice from your healthcare professional before using a light-based device.

Protective goggles are supplied with Polar 300 and Polar 1500 panels and are recommended to be used. We highly recommend using our black Light Blocking Goggles when using the device on your face or if you are looking directly at the panel. Do not stare into the light device and always wear goggles if you are feeling uncomfortable. Use the device in a well-lit room so that your eyes can adjust to the light.

Yes. The Polar panels are designed with multiple wavelengths to make it easy to incorporate a broad spectrum of light into one system.

All Polar AL300, AL1000 and AL1500 panels feature an LED touchscreen interface for convenient control directly from the unit. Each model also includes a remote control, allowing you to adjust your settings without having to operate the panel manually.

Yes. Polar panels offer selectable operating modes including:

• Red light
• Near-infrared light
• Red + near-infrared light together

Settings can be controlled using either the LED touchscreen interface or the supplied remote control.

Whilst this varies from product to product depending on the power output, it is generally recommended to be no closer than the point that marks 100 mW/cm² (except for face masks).

Recommended 15 minutes per area with a maximum of twice per day usage.

The best choice depends mainly on the area you want to use it on and how you intend to incorporate light therapy into your routine.

• Polar Face is designed specifically for convenient facial and neck use.
• Polar 300 Desktop Panel is a compact option for targeted areas and is easy to use at a desk, bedside or elsewhere in the home.
• Polar 1500 Body Panel provides substantially greater coverage and is better suited to larger areas of the body or customers wanting a more comprehensive at-home setup.

If you're unsure which model is right for you, contact us at [email protected] and we'll help you compare the options.

Both Polar panels use the same seven-wavelength approach. The main difference is coverage. The Polar 300 is a compact desktop panel designed for targeted use and portability around the home. The Polar 1500 is a larger body panel designed to expose a much larger area at once, making it better suited to whole-body or large-area sessions.

A face mask is designed for convenience and close, targeted facial use. A panel is more versatile because it can be positioned in front of different areas of the body. The Polar 300 may suit customers primarily interested in targeted use, while the Polar 1500 is designed for considerably larger coverage.

Yes. A Polar panel can be used by different members of a household, provided each person follows the recommended operating and safety instructions.

Red light therapy uses specific wavelengths of visible red and near-infrared light. Different wavelengths penetrate to different depths, which is why red light devices often combine multiple wavelengths rather than relying on a single type of light.

Polar panels combine seven wavelengths in one device, both red and blue light: 440, 630, 660, 810, 830, 850 and 1050 nm.

Red light uses wavelengths within the visible spectrum, while near-infrared light uses longer wavelengths that are largely invisible to the human eye and penetrate more deeply.

Polar panels combine visible red, near-infrared and blue wavelengths so users can access multiple wavelengths from a single device.

Different wavelengths interact with the body at different depths. Rather than limiting the device to one or two wavelengths, Polar panels incorporate 440, 630, 660, 810, 830, 850 and 1050 nm. This gives users access to a broader spectrum of light from one device rather than requiring separate products for different wavelengths.

Some of the wavelengths used by Polar are near-infrared and are outside, or close to the limits of, normal human vision. This means some LEDs may appear dim or may not appear illuminated even though they are operating normally.

Red light therapy is different from a sauna or heat lamp. The purpose of the device is to deliver specific wavelengths of light rather than heat the body. The unit itself may become warm during operation, which is normal for an electronic light device.

Near infrared light is commonly referred to as NIR or simply infrared light. Near infrared light is a term given to wavelengths of light between 800 to 2,500 nm. The wavelengths of NIR light used in POLAR LED products are not visible to the human eye and do not produce excessive heat.

Far infrared light is not the same as NIR or near infrared light. Far-Infrared light is commonly used in 'infrared saunas' with the aim of raising the body temperature of users. Our products do not use far infrared.

Red light and near-infrared are generally considered safe for the skin, however we always recommend consulting your GP if you have any questions or concerns regarding its usage.

In the unlikely event you wish to return your purchase, we accept returns for change of mind within the first 30 days. Items are to be returned in the original packaging and in as new and unmarked condition.

Yes, we offer international shipping to various destinations, including New Zealand, United States, Europe, and the United Kingdom. However, please note that shipping times may vary based on the destination and the value of your order. Additionally, international shipments may be subject to tax or duty. Feel free to reach out to us at [email protected] for a personalized quote and an estimate of the shipping date.

For general inquiries, product questions, or custom shipping quotes, email us at [email protected]. Our customer support team is always delighted to assist you.